FAQ
1. What products do you sell?
We offer comfortable clothing and accessories designed for everyday wear, blending modern street aesthetics with expressive and meaningful design.
2. How long does shipping take?
Production typically takes 2–3 business days.
Shipping times vary by location:
- USA: 2–5 business days
- Canada: 2–5 business days
- United Kingdom: 2–3 business days
- European Union: 2–10 business days
- Australia: 2–6 business days
- New Zealand: 5–10 business days
- Rest of the world: 10–21 business days
For full details, visit our Shipping & Delivery page.
3. Do you ship worldwide?
Yes. We ship to most countries worldwide.
Shipping costs and delivery times vary depending on destination.
Import duties, taxes, or customs fees may apply and are the customer’s responsibility.
4. Can I return or exchange an item?
We accept returns or replacements only for items that arrive damaged, defective, or incorrect.
You must contact us within 30 days of delivery and provide clear photos of the issue.
Because all items are made to order, we cannot accept returns or exchanges for:
- wrong size ordered
- change of mind
- ordering mistakes
- worn, washed, or used items
- damage caused by improper care
- unauthorized returns
Please check our Size Guide before ordering.
Full details are available in our Refund Policy.
5. Can I cancel my order?
Because every product is made to order, we cannot guarantee cancellations once an order is placed.
Production may begin shortly after purchase.
If you contact us quickly and production has not yet started, we may be able to assist, but cancellations are not guaranteed.
6. My package says ‘delivered’, but I didn’t receive it. What should I do?
If tracking shows “delivered” but the package is missing:
- Check your mailbox, neighbors, and building delivery area
- Wait 24–48 hours (carriers sometimes mark “delivered” early)
- Contact your local postal office with the tracking number
- Contact us if the package cannot be located
Packages marked as delivered but not received may require a carrier investigation.
7. What if my package is delayed?
Delays can happen due to customs, weather, seasonal spikes, or carrier issues.
If your tracking has not updated for several days, contact us and we will help investigate.
8. Do you offer replacements for lost packages?
Yes. If the carrier confirms your package is lost in transit, we will provide a free replacement.
9. Why might the colors look slightly different from the photos?
Screen brightness and color settings vary from device to device.
Minor color differences between digital mockups and printed products are normal and expected in the printing process.
10. Where are your products made and shipped from?
Our products are fulfilled by trusted production partners.
Orders are produced and shipped from the facility closest to your location whenever possible.
11. How do I track my order?
When your order ships, you will receive an email with your tracking number.
12. What payment methods do you accept?
We accept major credit and debit cards, PayPal, and region-specific payment options.
Payments are securely processed by WooPayments, PayPal, and Mollie.
13. Is my personal information safe?
Yes. We comply with GDPR regulations and use strong security measures to protect your personal data.
Details are available in our Privacy Policy.
14. Do you offer gift options or gift notes?
At the moment, we do not include custom gift notes or gift wrapping, but this may be added in the future.
15. What sizes do you offer?
Size availability varies by product.
Please refer to each product’s Size Guide for exact measurements.
16. Do you restock designs?
Some designs remain permanently available, while others may be limited or updated.
We recommend checking back or subscribing to our newsletter for updates.
17. Can I change my shipping address after ordering?
If you contact us quickly, we may be able to update your shipping address before production or fulfillment begins.
Once an order is in production or shipped, address changes are no longer possible.
18. What makes Amphyxia different?
Amphyxia blends modern streetwear with expressive and meaningful design.
Some pieces carry symbolism, others focus on clean aesthetics. All are created with intention, quality, and identity.
19. Are your products environmentally responsible?
Our products are made to order, which reduces overproduction and unnecessary waste.
We aim for mindful creation and responsible production methods.
20. How do I contact customer support?
For assistance, visit our Contact Us page or email us at [email protected].